The worst check in experience of my life. I have never been shouted at or called stupid before or told the police would be called on me just because I knocked on the door once - it was within hours.
Room disgusting- mouldy window, paint falling off walls and ceiling. Only an old oil heater. Disgrace. Nothing like the internet pictures.
We got really good recommendation regarding the sunset from the reception. It was definitely worth it visiting Mount Wellington.
訪客用戶
好友出遊
兩臥室無景觀房
入住於2025年03月
1.7
評價於:2025年03月31日
We stayed at this motel for two nights, and unfortunately, our experience was disappointing. After checking in, we realized that clean blankets were missing for two people. When we contacted the motel at around 9 p.m. to request blankets, the response we received was shockingly unprofessional. The staff member sarcastically asked, "Do you think you're at home now? Do you want me to go to Kmart to get blankets for you?"
After about 10 minutes, he reluctantly went to the laundry and brought us two bedsheets and two blankets. While we eventually got what we needed, the rude and dismissive attitude was unacceptable. Basic hospitality and customer service should include ensuring that all guests have proper bedding without making them feel like an inconvenience.
Would not recommend this place unless they improve their service and professionalism.
The worst check in experience of my life. I have never been shouted at or called stupid before or told the police would be called on me just because I knocked on the door once - it was within hours.
Room disgusting- mouldy window, paint falling off walls and ceiling. Only an old oil heater. Disgrace. Nothing like the internet pictures.
We got really good recommendation regarding the sunset from the reception. It was definitely worth it visiting Mount Wellington.
訪客用戶
好友出遊 兩臥室無景觀房
入住於2025年03月
1.7
評價於:2025年03月31日
We stayed at this motel for two nights, and unfortunately, our experience was disappointing. After checking in, we realized that clean blankets were missing for two people. When we contacted the motel at around 9 p.m. to request blankets, the response we received was shockingly unprofessional. The staff member sarcastically asked, "Do you think you're at home now? Do you want me to go to Kmart to get blankets for you?"
After about 10 minutes, he reluctantly went to the laundry and brought us two bedsheets and two blankets. While we eventually got what we needed, the rude and dismissive attitude was unacceptable. Basic hospitality and customer service should include ensuring that all guests have proper bedding without making them feel like an inconvenience.
Would not recommend this place unless they improve their service and professionalism.
黃翠柳
家庭出遊
高級雙床間
入住於2025年07月
訪客用戶
家庭出遊
湖景兩臥室間
入住於2025年06月
LI KAI CHIU
夫妻/情侶出遊
豪華大床&單人間
入住於2025年04月
dididilam
夫妻/情侶出遊
豪華大床&單人間
入住於2025年04月
Tina Goodenough
夫妻/情侶出遊
豪華大床&單人間
入住於2025年03月
訪客用戶
獨自出遊
經濟遺址一室公寓
入住於2025年06月
Calm Lee
好友出遊
高級大床房
入住於2025年02月
訪客用戶
家庭出遊
經濟遺址一室公寓
入住於2025年04月
訪客用戶
夫妻/情侶出遊
經濟遺址一室公寓
入住於2025年01月
訪客用戶
好友出遊
兩臥室無景觀房
入住於2025年03月
黃翠柳
家庭出遊 高級雙床間
入住於2025年07月
訪客用戶
家庭出遊 湖景兩臥室間
入住於2025年06月
LI KAI CHIU
夫妻/情侶出遊 豪華大床&單人間
入住於2025年04月
dididilam
夫妻/情侶出遊 豪華大床&單人間
入住於2025年04月
Tina Goodenough
夫妻/情侶出遊 豪華大床&單人間
入住於2025年03月
訪客用戶
獨自出遊 經濟遺址一室公寓
入住於2025年06月
Calm Lee
好友出遊 高級大床房
入住於2025年02月
訪客用戶
家庭出遊 經濟遺址一室公寓
入住於2025年04月
訪客用戶
夫妻/情侶出遊 經濟遺址一室公寓
入住於2025年01月
訪客用戶
好友出遊 兩臥室無景觀房
入住於2025年03月